When reporting an elevator failure, provide the following:
- Caller's name;
- Location (e.g., building, address, floor);
- Elevator number;
- Elevator location call back number;
- Problem (e.g., stalled, stuck between floors, people trapped); and
- Any additional information (e.g., number of people trapped if known and
any injuries or life threatening conditions).
The appropriate department shall:
- Dispatch a University employee (e.g., building engineer, electrician,
janitor) to respond to the call;
- Contact their elevator contractor for a service request and determine the
estimated time of arrival;
- If the estimated time of arrival is in excess of thirty minutes,
University employees (e.g., building engineer, electrician, janitor) may reset
the elevator ONCE to assist in brining it to a floor. If the
elevator does not reset, the University employee shall notify the University
Police immediately to ensure the Chicago Fire Department is dispatched;
- Communicate to the trapped persons inside the elevator that help is on the
way;
- Ascertain if there are any injuries, severe sense of panic or life
threatening conditions inside the elevator;
- If so, notify the University Police immediately to ensure the Chicago Fire
Department is dispatched; and
- Maintain communication with the elevator contractor at all times to avoid
activities that could endanger passengers, mechanics, or other people
responding to the scene.
NOTE: No University employee shall attempt to open the shaft. |